30-Day Satisfaction Guarantee
At Exo Athletics, we stand behind our products and quality controls. If for any reason you are not satisfied with a Massov® product you purchased from us or one of our authorized sellers in the United States, you may request a refund or replacement product within 30 days of the date of purchase. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.
How to Submit a Claim
To submit a Guarantee request, please contact us at email@example.com and have information available regarding where and when you purchased your product. You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail your product to Exo Athletics, or provide other information to assist Exo Athletics in processing your request. You must submit your Guarantee request within 30 days of the date of original purchase.
Exo Athletics reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Exo Athletics concludes that the purchaser has abused the Guarantee. Exo Athletics may amend or terminate the Guarantee at any time without notice.
If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at firstname.lastname@example.org.
Effective: November 22, 2022